The computer restarted unexpectedly or encountered an unexpected error

[Ahmedhilli]

I got really hard times with my PC, It kept restarting itself many times. I format it and installed windows 10, the issue has not solved! it became worse.

Now, I get this error " the computer restarted unexpectedly or encountered an unexpected error" after I finished installing windows 10.

Any solution?

[Lil_Boy_Blue]

Hi

Not sure which model you have, but there is troubleshooting here...

https://support.hp.com/us-en/product/hp-24-g000-all-in-one-desktop-pc-series/10734619/model/11975660

https://support.hp.com/us-en/drivers/selfservice/hp-24-g000-all-in-one-desktop-pc-series/10734619/mo...

There are lots of possible driver conflicts EG:

Intel High-Definition (HD) Graphics Driver (Windows 10 v1709/ v1803)

23.20.16.4849 Rev.A

306.3 MB

Jan 12, 2018

Intel High-Definition (HD) Graphics Driver for APL (Windows 10 v1607/ v1703 / v1709 / v1803)

22.20.16.4836 Rev.A

281.6 MB

Feb 9, 2018

So matching you your OS would be a good place to start.  Maybe use this tool?

HP Support Assistant

8.6.18.11 Rev.A

34.2 MB

May 4, 2018

Download

[Ahmedhilli]

Thanks for your response, model number is 

• HP All-In-One - 24-G020.

Regards, 

Ahmed 

[Lil_Boy_Blue]

Hi

I dont know what model number you have.  Below is 1 of 7 choices.

https://support.hp.com/us-en/product/hp-24-g000-all-in-one-desktop-pc-series-touch/11059040/model/11...

So if you ID your model number, then maybe try and install the correct drivers.

Try   WinKey + R   type   msinfo32  and read the SKU: from line 9.

[Ahmedhilli]

Model# V8P00AAR #ABA

But, How can I install these drivers while there is no windows installed and can get in to the windows environment?

Thanks, 

[Lil_Boy_Blue]

Hi

First of all let's all laugh about the message.

Encountered an unexpected error, if only Microsoft would tell us in advance of the expected errors.

So

Step 1 Turn off the computer, press and hold the PWR button for 4 seconds.

Step 2 Leave only keyboard and mouse connected, disconnect all externally connected

devices such as Docking Station, USB storage devices, displays, and printers.

Unplug the AC adapter from the computer.

Step 3 Press and Hold the Power button for 15 seconds to Hard Reset.

Step 4 Power on your PC, press Esc (repeatedly), then F2 at the prompt.

Choose System Tests (Fast Test does a 4 minute hardware check).

Step 5 Windows Logo key + Ctrl + Shift + B

Step 6 If you’re using multiple displays, try projecting video to a different monitor.

Press the Windows Logo key + P, select a display, and then press Enter.

OR

[Ahmedhilli]

Thank you little boy!

now i got another issue! the windows restarts while I try to setup name, password and network stuff. Any suggestions?

thanks, 

[Lil_Boy_Blue]

[Ahmedhilli]

I didnt get it! what next step I should take?

[Lil_Boy_Blue]

Hi

Make a repair or Recovery DVD/USB or better still use the one you made when the PC was new.

OR

Turn off the computer, press and hold the PWR button for 4 seconds.

 Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Press and Hold the Power button for 15 seconds to Hard Reset.

AND/OR

Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

AND/OR

Windows Logo key + Ctrl + Shift + B

AND/OR

If you’re using multiple displays, try projecting video to a different monitor.
Press the Windows Logo key + P, select a display, and then press Enter.