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‎01-06-2019 07:00 PM - last edited on ‎01-06-2019 07:39 PM by Retired

HP Recommended

Hi 

 

The computer was sent for repair on December 27 and returned on Friday, January 4.

It can be turned on normally when it is sent back, but today the computer can't be started again.

The previous work job number is [edit]. 

Thank you.

2 REPLIES 2

‎01-06-2019 07:40 PM

HP Recommended

@Anslee

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP
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‎01-10-2019 05:20 PM

HP Recommended

Hi,

Thank you for your reply.

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