cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
745
Flag Post
HP Recommended

Troubleshoot - reset your PC or see advanced options

HP Envy 750

Every time I open up my desktop it makes me select a new language for my keyboard, then takes me to a “Choose an option” page where the 2 options are “Troubleshoot - reset your PC or see advanced options” or “Turn off your PC”

 

When I click “Troubleshoot” it takes me to a page with six new options.

 

System restore-

Use a restore point recorded on your pc to restore windows

 

Startup Repair-

Fix problems that keep Windows from loading 

 

Go back to the previous version

 

System Image Recovery-

Recover Windows using a specific system image file 

 

Command Prompt-

Use the command prompt for advanced troubleshooting 

 

UEFI Firmware settings-

change settings in your PC’s UEFI firmware

 

When I try system restore it greets me with a little error window saying “To use system restore you must specify which windows installation to restore.”... “restart this computer, and then select system restore” I’ve reset the PC twice with no luck on this option. (Greeted by the same message)

 

I’ve also tried the Startup Repair option, it diagnoses the problems and switches to attempting to fix the problems but then greets me with “Startup repair couldn’t repair your PC- Press “advanced options” to try other options to repair your PC or “Shut Down” to turn off your PC Log file:

 

 

 

 

 

 

1 REPLY 1
Highlighted
Level 12
Level 12
6,007 5,993 566 1,266
Message 2 of 2
685
Flag Post
HP Recommended

Troubleshoot - reset your PC or see advanced options

Greetings,

Welcome to the forum.

I am not a HP employee.

 

You are in a no win situation. You can't do a system restore and you can't repair.

 

You may have to remove the HDD. Install the HDD in a HDD SATA to USB 3.0 adapter.

 

Connect this adapter to a different PC using USB 3.0 so you can copy data from the current, corrupted, Windows installation to a second PC or another external USB storage device.

 

Reconnect the HDD to your PC.

 

Install Windows clean on the HDD using Windows Installation media. It looks like you may have Windows 10. You can create W10 installation media at this site (Link).

 

Move your previously saved data per above back to the HDD.

 

You will have to reinstall any programs you have installed on the original HDD. You will have to tweak user settings.

 

A very good way to avoid this in the future is to use disk imaging software.

 

I use Macrium Reflect Free (Link) for this purpose. Having a good disk image and USB recovery media usually makes all of the above operating system recovery hassles go away when Windows breaks. No recovery method is 100% effective. Macrium helps greatly to reduce risk.

 

Regards

 

 

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation