• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎03-23-2020 04:17 PM

HP Recommended
Product: HP Envy Phoenix
Operating System: Microsoft Windows 10 (64-bit)

After a recent Windows 10 update, my PC boot loops. I was able to enter the UEFI menu and run a diagnostic test on the hard drive, which returned the following failure ID:  M08G70-7T9A2J-WPTWLK-610W03. Where can I look up this failure ID? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-23-2020 04:23 PM

HP Recommended

Hi:

 

You can look the code up at the link below.  I don't believe that it will tell you anything that the screen report didn't already.

 

https://hpcsgen.hpcloud.hp.com/eas-portal/

 

You will need to replace your secondary hard drive.

 

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-23-2020 04:23 PM

HP Recommended

Hi:

 

You can look the code up at the link below.  I don't believe that it will tell you anything that the screen report didn't already.

 

https://hpcsgen.hpcloud.hp.com/eas-portal/

 

You will need to replace your secondary hard drive.

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.