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Sankalp395
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Message 1 of 2
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Flag Post

Unable to boot in Windows

HP Recommended
Hp 22-c0015in All in One PC
Microsoft Windows 10 (64-bit)

I have Hp 22-c0015in All in one PC with me & on 2 Nov. 20 I got updates for Drivers in Hp Support Assistant and I click on Install all then System Restarts but then I realized that system getting BIOS update & I don't interrupt process then system restarts but system doesn't boot in windows instead it's show's below message only & not going anywhere, unable to use Keyboard & Mouse. 

Try to Contact Hp but even after 40days Hp service person doesn't visit us. 

Message:-

Processor Type: Intel(R) Core(TM) i5-8400T CPU @ 1.70GHz
Processor Speed: 1700MHz
L1/L2/L3 Cache Size: 64KBx6 / 256KBx6 / 9216KB
Memory Size: 4096 MB DDR4 / 2400 MHz / Single Channel
Channel 1 A: XMM1 4096 MB
Channel 1 B: XMM2 0 MB
BIOS Revision/Date: 8446 vF. 20 11/20/2019

 

Please help... 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Sankalp395

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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