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HP Recommended
Microsoft Windows 10 (64-bit)

I hope someone can help me on this as it's driving me crazy.

It started with audio faults (no sound) following a windows update in August 2022. Searching on line it was suggested that I download windows again (as recovery I think). It mentioned that the pc will restart several times. Three days later and with a consistant loop with a black screen, rotating dots and underneath stating 'Undoing changes made to you computer...'

Prior to that another sentence shows for a split second.. 'Attempting', I can't read the rest as too quick. The pc restarts as per kind of normal, then the same process happens again and again. 

If you can assist, please do. I have a desktop HP Compaq dc7700p Convertible Minitower, Processor Type: Intel(R) Core (TM)2 CPU  6600 @ 2.40GHz, Processor Speed: 2400/1066 MHz, System BIOS: 786E1 v03.05, Chassis Serial Number: [Personal Information Removed], ME Firmware Version: 2.1.3.1031

Thank you. Paul

 

1 REPLY 1
HP Recommended

hi

original version of the windows version?
and what is the exact version you are trying to install?
do the hardware tests and give the error message if you have one here

HP PCs - Testing for Hardware Failures | HP® Customer Support

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