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Hobbs50 Honor Student
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Unit freezes and self reboots even with a boot CD. Need an RMA

Desktop 411-a024
Microsoft Windows 10 (64-bit)
Unit locks up and reboots even when trying a boot CD. Going to need an RMA number I believe still under warranty
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Message 2 of 2
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HP Recommended

Solved!

Unit freezes and self reboots even with a boot CD. Need an RMA

Hobbs50

 

Sorry, but this is just a community self-help forum staffed by volunteers. HP maintains no official presence here and we are not authorized to deal with warranty or product return issues.

For these issues, you will need to contact HP Customer Support directly.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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Good Luck

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