cancel
Showing results for 
Search instead for 
Did you mean: 
BigJimmy-B999
New member
2 1 0 1
Message 1 of 3
265
Flag Post

Update Crash

HP Recommended
MO1-F0021na
Microsoft Windows 10 (64-bit)

Upon starting the brand new system this afternoon, it started to do an update and is still showing "Restarting" on the screen for over an hour. No files have been loaded onto this system yet as it is only brand new. F10 button to the BIOS settings is not responding..any advice would be appreciated. Thanks in advance

2 REPLIES 2
Grzwacz
Level 12
Level 12
6,774 6,758 637 1,524
Message 2 of 3
Flag Post
HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I would do a hard shut down by depressing and holding down the power switch.

 

Restart the PC and see what happens.

 

Same problem suggests you should return to the retailer for an exchange or a different product.

 

Something is amiss with this PC.

 

Regards

0 Kudos
BigJimmy-B999
Author
New member
2 1 0 1
Message 3 of 3
Flag Post
HP Recommended

Many thanks, finally got it going after going in via the BIOS window and a safe start. It appears to have been a problem with the new update to Windows 10 which froze the system. Once removed we are back up and running. Thanks for taking the time to reply.

Jimmy

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation