When I wake the computer up from sleep it will not turn on and i have to force a power off and then

[Les86]

When I wake the computer up from sleep it will not turn on and i have to force a power off and then restart

[asmita6658]

Hi @Les86

Welcome to the HP Support Community. I'd be happy to assist you with the sleep mode issue. 

To better assist you - Were there any recent hardware or software changes made to the computer? 

While you respond to that, try these steps - 

Step 1 Hard Reset -

1) Shut down the computer, then disconnect the power cord from the rear of the computer.
2) Press and hold down the power button for at least 10 seconds, then release it. The power light indicator might turn on briefly then go out.
3) Reconnect the power cord, then turn on the computer to confirm if the issue is resolved.

Step 2 Enable the keyboard to wake the computer -

1) In Windows, search for and open the Device Manager.

2) Click the arrow next to Keyboards, and then double-click the name of your keyboard.

3) Click the Power management tab.

4) Select the box next to Allow this device to wake the computer. Click ok.

Step 3 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 4 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 5 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 6 Troubleshoot using the Windows Power troubleshooter -

1) In Windows, search for and open the Control Panel.

2) In the Control Panel Search field, type troubleshooting.

3) Click Troubleshooting.

4) In the System and Security area, click Improve power usage.

5) Click Next to run the troubleshooting tool. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!