• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Pavilion All-in-One - 27-xa0000nl (4TZ68EA)
Microsoft Windows 10 (64-bit)

Hi 🙂

I have problems with an HP All in One, when i Boot up the PC the display become white, somethime I can see the HP logo but the OS doesn't start.

The machine isn't covered by warranty, infact i opened it, I removed one ram and then I started the PC, this time Windows started wihtout any problems but when I tried to check the other empty slot with the same ram, the PC doesn't started and I saw the white display again.

I tried other combinations of RAM without success, I tried to remove the display cable connected to the motherboard, I cleaned it and then attached again to MB without success.

What do you suggest to do?

I think there is an hardware problem, could it be the CPU? It is an Intel 8400T.

 

Thank you

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.