Why won't HP or Currys do anything even though I've had problems since day 1?

[kevinjmann]

I have a PC that has been crashing and freezing ever since I bought the Desktop and have been asking for help between HP and Currys since day 1. However, I feel like both companies have just been waiting for my warranty to expire and blaming each other. Of which I now only have two months left. I feel like it is such a low-quality product as even though I do every piece of trouble shooting and constantly updating my drivers and firmware to the latest when I can. Including doing a full re-install of Windows.

The issue seems to get worse and I have given up contacting HP or Currys as they don't help fix the problem and since day 1 refused to take the computer and give me my money back. Even after raising an official complaint. I feel like due to the constant freezing 

Now I feel forced to buy a replacement machine that isn't HP or bankrupt myself and go back to an Apple Mac. I'm at my wits end and I regret ever buying this HP Product. 

[FilipeFaria]

Funny, I have the exact same issue on a brand new 27-ca1000i, it just freezes during work and the only way it to force shutdown with the power button.

Now opening an RMA case with HP on the phone.

But seeing some reports on a web search of other people with the exact same issue on this model.

[kevinjmann]

Been trying to contact HP via Whatsapp and messenger over the last few days and no matter what I write they never seem to respond. about the issue. then have the check to say that due to no response they are closing the ticket. It's like HP don't care that they are charging premium prices for substandard products and provide no aftercare for faulty products. 

But that is exactly what I must do but it damages the solid-state hard drive on the inside. 

Meanwhile my Warranty is ticking down the clock, it is wholly unacceptable for organisations to treat customers in this way.