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Windows 10 laptop refusing correct password

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HP Notebook - 15-bs289wm

Yesterday i decided to draw on my computer but about 10 minutes in it said it ran into a problem and shut down

it doesn’t regularly do this but I waited for it to finish rebooting and tried to log in

but it refused my ususal pass

this happen a lot so I just reset it like normal but when I typed in the new pass it refused it

no I didn’t make any mistakes at all

i tried a few more times but it continued to deny the new password

i guessed it needed time to prosses the new password so I let it be for over 24 hours

i tried again and it still refused

i don’t have many things or programs on my computer 

just the Wacom starter 

 fire alpaca and auto desk sketch book

and about 20-40 pieces of saved art

I don’t use it often just every few months when I want to draw 

im confused what’s happening 


Also I’m sorry if this is poorly written sksksk 

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According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 



I work on behalf of HP.
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