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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
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Windows 10 update issues

HP Recommended
Example: hp compaq 8000 az888aw
Microsoft Windows 10 (64-bit)

I have an hp Compaq 8000 #az888aw  that I was using with windows 10. My computer informed me that I needed to update windows because my certificate was running out. I  started the update  yesterday morning.  When I  came back to the  computer  it seemed to be stuck on the start up screen.  I have tried  everything I know to fix issues. But without  use of a mouse or keyboard  because they aren't  working. Tried to use the auto repair  feature, can't  complete  because I  can't use mouse or  keyboard.  Please  help. 

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HP Recommended

Which BIOS version are you running and did you check for important driver updates before the upgrade?
The latest BIOS for your system is v01.14 Rev.A.

This is the support page for your system.

 

The actual BIOS version is shown in the HP screen during the boot sequence, but you could also check it manually in the setup utility by pressing F10 after power on.

 

In the same setup utility you may want to check your hardware configuration and settings. Your usb ports may be disabled.

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