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Msouth256
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Message 1 of 2
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Flag Post

Windows 10 update issues

‎08-11-2020 06:06 PM

HP Recommended
Product: Example: hp compaq 8000 az888aw
Operating System: Microsoft Windows 10 (64-bit)

I have an hp Compaq 8000 #az888aw  that I was using with windows 10. My computer informed me that I needed to update windows because my certificate was running out. I  started the update  yesterday morning.  When I  came back to the  computer  it seemed to be stuck on the start up screen.  I have tried  everything I know to fix issues. But without  use of a mouse or keyboard  because they aren't  working. Tried to use the auto repair  feature, can't  complete  because I  can't use mouse or  keyboard.  Please  help. 

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Ro808
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Message 2 of 2
Flag Post

‎08-14-2020 05:25 PM - edited ‎08-14-2020 05:40 PM

HP Recommended

Which BIOS version are you running and did you check for important driver updates before the upgrade?
The latest BIOS for your system is v01.14 Rev.A.

This is the support page for your system.

 

The actual BIOS version is shown in the HP screen during the boot sequence, but you could also check it manually in the setup utility by pressing F10 after power on.

 

In the same setup utility you may want to check your hardware configuration and settings. Your usb ports may be disabled.

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