cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
kxng_idz
New member
1 0 0 0
Message 1 of 2
186
Flag Post

Windows desktop not loading up on apps and has froze completely

‎10-31-2019 06:55 AM

HP Recommended
Product: HP Touchsmart 610 (Windows 10)
Operating System: Microsoft Windows 10 (32-bit)

My HP Touchsmart 610 starts up and loads up ok but the desktop screen has froze and all the apps have vanished I don’t know what to do and wanted to post on here any help would be appreciated I think I could be the hardrive but have no clue.

 

Thanks  a lot and I hope to hear from you guys soon...

1 REPLY 1
Grzwacz
Level 12
Level 12
6,774 6,758 637 1,524
Message 2 of 2
Flag Post

‎10-31-2019 03:19 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

This could be a hardware problem (RAM or the HDD).

 

Run HP Hardware Diagnostics at system startup.

 

Tap "ESC" at startup.

Select "F2".

Run System Tests.

 

Regards

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation