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Windows desktop not loading up on apps and has froze completely

HP Touchsmart 610 (Windows 10)
Microsoft Windows 10 (32-bit)

My HP Touchsmart 610 starts up and loads up ok but the desktop screen has froze and all the apps have vanished I don’t know what to do and wanted to post on here any help would be appreciated I think I could be the hardrive but have no clue.

 

Thanks  a lot and I hope to hear from you guys soon...

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HP Recommended

Windows desktop not loading up on apps and has froze completely

Greetings,

Welcome to the forum.

I am not a HP employee.

 

This could be a hardware problem (RAM or the HDD).

 

Run HP Hardware Diagnostics at system startup.

 

Tap "ESC" at startup.

Select "F2".

Run System Tests.

 

Regards

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