Windows desktop not loading up on apps and has froze completely

[kxng_idz]

My HP Touchsmart 610 starts up and loads up ok but the desktop screen has froze and all the apps have vanished I don’t know what to do and wanted to post on here any help would be appreciated I think I could be the hardrive but have no clue.

Thanks  a lot and I hope to hear from you guys soon...

[Grzwacz]

Greetings,

Welcome to the forum.

I am not a HP employee.

This could be a hardware problem (RAM or the HDD).

Run HP Hardware Diagnostics at system startup.

Tap "ESC" at startup.

Select "F2".

Run System Tests.

Regards