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kxng_idz
New member
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Message 1 of 2
181
Flag Post

Windows desktop not loading up on apps and has froze completely

‎10-31-2019 06:55 AM

HP Recommended
Product: HP Touchsmart 610 (Windows 10)
Operating System: Microsoft Windows 10 (32-bit)

My HP Touchsmart 610 starts up and loads up ok but the desktop screen has froze and all the apps have vanished I don’t know what to do and wanted to post on here any help would be appreciated I think I could be the hardrive but have no clue.

 

Thanks  a lot and I hope to hear from you guys soon...

1 REPLY 1
Grzwacz
Level 12
Level 12
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Message 2 of 2
Flag Post

‎10-31-2019 03:19 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

This could be a hardware problem (RAM or the HDD).

 

Run HP Hardware Diagnostics at system startup.

 

Tap "ESC" at startup.

Select "F2".

Run System Tests.

 

Regards

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