• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you are having hardware issues with your computer, please, Click here for more information.
Locked

‎02-15-2021 03:12 PM

HP Recommended
Product: p6-2427c
Operating System: Microsoft Windows 10 (64-bit)

I have the same issue as:

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/bios-password-for-HP-675852-001-MS-7778/m-p/57...

 

I followed the instructions 100%, also disconnected the coin cmos battery for 5 minutes at the time of disconnecting the powr. The bios said the settings? were reset and date/time were also reset. It still prompts for the password. I NEVER use BIOS passwords, definitely never setup one on this machine. All of a sudden this issue showed up. I think during a Win10 update, a new BIOS version got installed that caused this issue.

 

I found out I can "RUN UEFI app" and eventually specify the one-time device to boot, but that is messy.

1 REPLY 1

‎02-15-2021 03:20 PM

HP Recommended

Hi captnorm42

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

I work on behalf of HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.