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Locked

‎02-15-2021 03:12 PM

HP Recommended
Product: p6-2427c
Operating System: Microsoft Windows 10 (64-bit)

I have the same issue as:

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/bios-password-for-HP-675852-001-MS-7778/m-p/57...

 

I followed the instructions 100%, also disconnected the coin cmos battery for 5 minutes at the time of disconnecting the powr. The bios said the settings? were reset and date/time were also reset. It still prompts for the password. I NEVER use BIOS passwords, definitely never setup one on this machine. All of a sudden this issue showed up. I think during a Win10 update, a new BIOS version got installed that caused this issue.

 

I found out I can "RUN UEFI app" and eventually specify the one-time device to boot, but that is messy.

1 REPLY 1

‎02-15-2021 03:20 PM

HP Recommended

Hi captnorm42

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

I work on behalf of HP.
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