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04-08-2020 02:48 AM - edited 04-08-2020 08:46 AM
my wife's HP all in one did a bios update when the pc restarted 8 beeps then restarts in a continuous loop what did HP updates do to my wife's pc and how do they intend on fixing it
04-08-2020 08:41 AM - edited 04-08-2020 09:07 AM
Thank you so much for trying to help me out but i have tried many steps to get my wifes pc back up and running but i can't get f11 f2 f10 f8 f12 to work i wish she had never gone to the HP support Assistant she said it promoted her to update bios so not sure what hp did to her pc but even know the warranty is out they must fix it been married 20 years and i have bought nothing but HP pc good product but after hearing my wife bleep non stop about hp assistant i may never buy one again. everything i try it does the same thing and does not give a problem code just 8 beeps and restarts over and over Her pc is used for the kids to do school work while we are locked down
04-09-2020 04:56 AM
Nothing helpful comes to mind.
Screen shows nothing?
Re-Post the problem and someone else may have a better insight.
I have been told these are not really suitable, but desperate times.....
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html HP Notebook PCs - The computer boots to a black screen
This describes troubleshooting steps for what to do when the computer boots to the black screen.
Step 1: Creating a 3-in-1 USB Key
Follow these steps to create a 3-in-1 USB Key.
1. Click here to download HP PC Diagnostics (SP69063) onto your computer. Make sure to note the location of where the file is diagnostic tool is saved. When the HP PC Diagnostics tool is finished downloading, an InstallShield window opens.
NB:- IT TAKE's AN HOUR TO DOWNLOAD THE (1 GB) HP DIAGNOSTICS TOOL.
04-10-2020 10:30 AM
Thank you so much for the help but with the 3 in one key it loads up saying no bios image i think due to hp updating the bios so it worked just enough to tell me that now how do i get a bios image put back in to it
04-10-2020 10:39 AM
Refer to my earlier/first post.
Step 2: Use the USB disk “3-in-1 USB Key? to restore the BIOS
Follow these steps to restore BIOS from the USB drive.
1. Turn off the computer.
2. Insert the USB disk that you formatted in Step 1.
3. Press the Windows Image + B keys.
If the “start? key and the “B? keys are broken in the computer, you can press the four direction keys at the same time to enter the mandatory recovery programs.
4. Press the power button.
5. When the computer turns on, press and hold the Windows Image + B keys for three to five seconds.
The Caps Lock lights blinks three to five times.
On some computers, the UEFI BIOS recovery interface displays (show only, cannot control), when the BIOS recovery operations starts. On other computers, the Caps Lock and Num Lock blink at this time, but nothing displays on the screen. After three to five minutes, the message BIOS recovery is successful displays (different models, this interface will be different).
The interface varies in different models.
6. After the BIOS Recovery completes, check the BIOS version and do the necessary update.
The BIOS Recovery Key contained in the ROM file is not necessarily the newest version.
If the screen does not display after five minutes, it means the recovery cannot be completed
I am out of practical ideas, it is beyond me, but not necessarily others here.
04-10-2020 10:43 AM
HP All-in-One - 23-r010 ???
The SSID IS CRUCIAL. Mine's an 8130.
04-12-2020 11:10 PM - edited 04-12-2020 11:14 PM
I deeply grateful for your help but i don't know what the HP assistant has done to my pc it says bios flash missing i cant get none of the window keys none of the F keys to work i have tried the same steps with my keyboard same effect with the 3 in one key it will show a different screen but it says bios flash is missing will not let me do nothing and it has a countdown of 15 sec then it starts back in a loop i have 6 usbs with different things on them from uefi to bios hp-tools etc nothing works I do believe that the bios and the recovery programs are gone I honestly believe cence HP assistant hurt my wife's pc HP should fix it it's only the right thing to do was nothing wrong with my wife's pc till after the update I bought it from HP webstore last year paid around 550.00 for it the warranty says 5 years ago witch is bs