• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-15-2021 02:03 PM

HP Recommended
Product: Pavillion 23 All In One
Operating System: Microsoft Windows 10 (64-bit)

I have tried to turn on my computer and it comes up with no boot disc has been detected and boot disc not found!  I have tried to turn it off and on, tried the windows, B & off button for 3 seconds, but all i get is a black screen

1 REPLY 1

‎02-15-2021 04:24 PM

HP Recommended

Hi,

 

Start the PC. Tap "ESC".

 

Select "F2"

 

Run system tests.

 

It sounds like you have a bad storage device.

 

You may have to replace the HDD or SSD and reinstall Windows. Remove this disk. Connect to a different PC to see if you can mount the disk as a data drive to retrieve data.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.