cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Tayyab_Butt
New member
1 0 0 0
Message 1 of 2
203
Flag Post

boot setup is not showing up

HP Recommended
Pavilion dm4
Microsoft Windows 10 (64-bit)

I was trying to install windows on my laptop for that purpose I have made a bootable USB, but unfortunately it doesn't bootup when I restart my laptop. So I decide to change the bootup preference of USB to the highest, and accendently I enabled something. Now the problem is that whenever I turn on my laptop, the screen remains black till the lock screen. no windows loading screen, no bootup option, none key work (i.e F2, F8, F10, Esc, Del, Tab). After the lock screen shows up everything works fine.

Now I need to install windows the laptop is now not going in sysem BIOS and SETUP.

 

1 REPLY 1
Lil_Boy_Blue
Level 12
7,692 7,643 335 733
Message 2 of 2
Flag Post
HP Recommended

Hi

Can you post a picture of the Lock Screen?

Is it a Power On Password that you set, or some other password perhaps?

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation