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boot to startup menu, but stuck

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Pavillion h8-1234
Microsoft Windows 10 (64-bit)

When trying to book the computer I get stuck at a screen that says

(HP logo center screen)

Press ESC key for Startup Menu


When I hit escape key on different keyboards, nothing happens. Sometimes when it boots, a different screen appears. This is an all black screen that says some basic hardware specs and again says press esc key for startup menu. Nothing happens here either

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Also, I do not know how to add a picture of the screens. If someone knows, please say how. I know it can help to have pictures.

Thanks in advance

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HP Support Agent
HP Support Agent
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Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

  • Step 1: Remove discs and devices
  • Step 2: Perform a hard reset
  • Step 3: Run hardware diagnostic tests
  • Step 4: Refresh or reset your PC

Click here: to complete the troubleshooting steps.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.



I am an HP Employee

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