cancel
Showing results for 
Search instead for 
Did you mean: 
iamquestionable
New member
2 1 0 0
Message 1 of 3
199
Flag Post
HP Recommended

boot to startup menu, but stuck

Pavillion h8-1234
Microsoft Windows 10 (64-bit)

When trying to book the computer I get stuck at a screen that says

(HP logo center screen)

Press ESC key for Startup Menu

 

When I hit escape key on different keyboards, nothing happens. Sometimes when it boots, a different screen appears. This is an all black screen that says some basic hardware specs and again says press esc key for startup menu. Nothing happens here either

2 REPLIES 2
iamquestionable
New member
2 1 0 0
Message 2 of 3
196
Flag Post
HP Recommended

boot to startup menu, but stuck

Also, I do not know how to add a picture of the screens. If someone knows, please say how. I know it can help to have pictures.

Thanks in advance

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,534 11,502 496 552
Message 3 of 3
89
Flag Post
HP Recommended

boot to startup menu, but stuck

@iamquestionable

Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

  • Step 1: Remove discs and devices
  • Step 2: Perform a hard reset
  • Step 3: Run hardware diagnostic tests
  • Step 4: Refresh or reset your PC

Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps.
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

 

ECHO_LAKE
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation