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‎12-04-2021 11:05 AM

HP Recommended

Windows 11 computer freezes at least four times a day.  defrag didn't help. think it is a memory issue

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1 REPLY 1

‎12-04-2021 03:31 PM

HP Recommended

Hi,

 

You're running W11. Did you update W10 to W11? Did your PC run okay when using W10?

 

This symptom can be caused by various issues:

 

Heat

System file corruption

Hardware

 

Do you periodically clean the internals using  compressed air or a dust buster? Check system temps using the following software download at this site (Link). Download the portable version. 

 

Run the following commands at an administrative command prompt:

 

DISM.exe /Online /Cleanup-image /Restorehealth

 

After completion of the previous command run sfc /scannow

 

Now check the hardware using HP Diagnostics:

 

Start the PC. Tap "ESC". Select "F2". Run system and component tests. 

 

Regards

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