computer not starting and shuting down properly

[sjorken]

So when i shutdown my pc i does not turn of instead it restarts and get stuck in the HP loading screen in the start, so i have to hold down the power button to turn in off. Then when i turn it on it says that it can not boot up windows porperly so i have to do a rapair every time i start my computer now and cant shut it down how do i fix this?

[CF4]

Hi

Could you run a diagnostic on the HDD?

It may be a software boot problem.

Either way make a recovery plan, Backups and Recovery Media.

If in doubt please ask.

[sjorken]

Hi i tried the HDD but i didnt work, is there anything ells i could try?

[CF4 · Accepted solution]

Hi

A re-install using F11?

This puts the machine back to Factory Fresh, wiping the Hard Drive of all your Data.

A drastic step.

[sjorken]

ill try that, not the first time iv done it kinda annoying to do but whatever. hope it works and if for some reason my pc stops working completly thanks for all the help so far.

[CF4]

Hi

There is another option...

Really long version....

This First part only works when a valid Recovery Partition is enabled.

If it displays an error message then move onto the Second Part:-
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.

Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)

https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8
https://www.microsoft.com/en-us/software-download/windows10

For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
www.microsoft.com/en-us/software-download/windows10ISO

A 3rd party site like…
heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-download-tool

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb

[sjorken]

the factory reset worked, thanks for all the help.

[CF4]

Prego.