• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
HP Compaq DC7800
Microsoft Windows 10 (64-bit)

after shutting down computer using the mouse it reboots 2-3 seconds later...I have tried everything except use a hammer...I ran sfc/scannow and DISM scan both came back ok...I updated all drivers manually...unchecked fast startup box and changed the value in registry from 0-1...only way to keep the PC from reboot after shutting it down with the mouse on screen is to push and hold the power button in until PC shuts down and then I turn the power bar off...if I need to upgrade the driver....which one is it and where do I get it?

1 REPLY 1
HP Recommended

@compaq57 Welcome to HP Community!

 

I understand that the computer rebooting after shutdown.

 

In that case, I would suggets you perform the system test.

 

Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Extensive Test

 

Please let us know the result.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.