-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Boot and Lockup
- enter power on password key

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
02-09-2018 12:30 AM
Product: hp pavilion 23-q113w
Operating System: Microsoft Windows 10 (64-bit)
I need to unlock my desk top all in one computer. When you turn the computer on it has enter power-on password key. Can anyone tell me how to unlock this computer.
1 REPLY 1
02-09-2018 03:16 AM
Hi
Could you try removing the CMOS battery?
- Turn off your computer and unplug it. For laptops make sure you remove the battery as well.
- Open the computer and look inside to find the small silver CMOS battery. It’s about the size of a quarter.
- Remove the battery.
- With the battery removed and the computer unplugged press and hold the power button for about twenty seconds. This will make sure there is absolutely no power left in your computer.
- If there is a jumper near the battery labeled something like “CMOS” then remove it, wait twenty seconds, then put it back the way it was.
- Put the CMOS battery back in. Close up your computer.
- Plug your computer back in and turn it on
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.