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‎10-27-2020 12:08 PM

HP Recommended
Product: touchsmart 610
Operating System: Microsoft Windows 10 in S Mode

I am attempting boot my computer and cannot,. I have moved to attempting to do a factory image restore, and will get the message  " recovery manager could not restore your computer using the factory image, please contact HP support. Error code 0xe0ef000a"

 

any information on how to correct this?

1 REPLY 1

‎10-27-2020 04:44 PM

HP Recommended

@Jdiedrich 

That error message means you won't be able to do a reset from the built-in recovery image.  Instead, you will have to use external media to do that.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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