cancel
Showing results for 
Search instead for 
Did you mean: 
Jdiedrich
New member
1 0 0 0
Message 1 of 2
126
Flag Post

error code

HP Recommended
touchsmart 610
Microsoft Windows 10 in S Mode

I am attempting boot my computer and cannot,. I have moved to attempting to do a factory image restore, and will get the message  " recovery manager could not restore your computer using the factory image, please contact HP support. Error code 0xe0ef000a"

 

any information on how to correct this?

1 REPLY 1
WAWood
Level 16
Level 16
33,787 32,909 3,069 7,571
Message 2 of 2
Flag Post
HP Recommended

@Jdiedrich 

That error message means you won't be able to do a reset from the built-in recovery image.  Instead, you will have to use external media to do that.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation