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10-27-2020 12:08 PM
Product: touchsmart 610
Operating System: Microsoft Windows 10 in S Mode
I am attempting boot my computer and cannot,. I have moved to attempting to do a factory image restore, and will get the message " recovery manager could not restore your computer using the factory image, please contact HP support. Error code 0xe0ef000a"
any information on how to correct this?
1 REPLY 1
10-27-2020 04:44 PM
That error message means you won't be able to do a reset from the built-in recovery image. Instead, you will have to use external media to do that.
If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.
The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.
Here is the link: https://support.hp.com/us-en/document/c06162205
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