hp computer breaking down

[DMR8]

any one else purchase a pavilion and after 1 yr 1 week, have computer completely shut down and hp refuse to repair? highway robbery. hp should be ashamed, have you no  morals 1200 dollars, really hp. poor poor poor hp!!!!!!!!!!!!!!!!!!

[DMR8]

then the lady on customer support stated that they cared deeply about hp's customer service. yeah right

[praveen196]

@DMR8  Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[DMR8]

You guys need to look internally at the system you have in place for customers to access support when they have issues with their hp computers. I spent endless time on the phone, hung up on twice, having to scroll through the same prompts multiple times, then gaining access to someone who was either unable to assist me or unwilling. Not sure which. My frustration ended with basically being told there was nothing I could do based on that the computer was out of warranty literally by ~1-2 weeks. The only way I was able to get a response was to go to a forum and badmouth hp. You guys have a process in place  that is not user friendly and definitely not helpful. I hope you will do the right thing and fix the computer. You are a major corporation and i realize I am a non factor in your hp organization, but customers need to be able to access assistance and not have to spend endless time attempting to access someone to assist them in their problem. That really is all the customer wants.

Have a great day