Create an account on the HP Community to personalize your profile and ask a question
03-22-2020 04:09 PM
good evening I have a hp pavilion computer when I boot up the HP logo appears then a blank screen then the cursor and buffer appear and then nothing happens I have left it running for 1 hour and still no boot up what has gone wrong
03-25-2020 02:33 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that the computer is not booting to Windows.
Don’t worry, I assure you I will try my best to get this sorted.
What is the exact model for your computer?
Meanwhile, I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
Didn't find what you were looking for? Ask the community