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‎03-22-2020 04:09 PM

HP Recommended
Product: hp pavillion
Operating System: Microsoft Windows 10 (64-bit)

good evening I have a hp pavilion computer when I boot up the HP logo appears then a blank screen then the cursor and buffer appear and then nothing happens I have left it running for 1 hour and still no boot up what has gone wrong

david

3 REPLIES 3

‎03-25-2020 02:33 AM

HP Recommended

@royden,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the exact model for your computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎03-27-2020 05:25 PM

HP Recommended

good evening

                          the link you posted I have tried every thing listed and I have now returned the hp pavilion computer under waranty

david

Was this reply helpful? Yes No

‎03-27-2020 08:38 PM

HP Recommended

@royden,

 

Thank you for keeping me posted.

 

Do write back to me if you need any assistance in the further.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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