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HP Recommended
HP Pavilion p6-2060a Desktop PC
Microsoft Windows 10 (64-bit)

My Pavillion P6 has started displaying  "bios settings have been loaded" but will not go any further.  (Despite all attempts to enter the BIOS via different keyboards)  I have tried resetting the BIOS - including a change of button battery.

13 REPLIES 13
HP Recommended

hi

" I have tried resetting the BIOS - including a change of button battery."

And the rest, what have you tried?
since when does this stop working any idea?
the computer, will function, start normally under windows?

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Windows will not load.  Nothing I do will get it to go into the BIOS

HP Recommended

Hello

[start]This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
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your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Model number: p6-2060a

Product number: QU375AA#ABG

Windows 10 64bit

HP Recommended

please

https://h30434.www3.hp.com/t5/Miscellaneous-Topics-Read-Only/Advice-for-asking-the-quot-Very-Best-Qu...

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

As I have clearly stated beforehand.  The computer will not boot to the BIOS or to windows.  This started happening without warning.  I have made no changes to the BIOS or installed any new hardware.  Photos attached20220502_104824.jpg20220502_105135.jpg

HP Recommended

check and try if possible

https://h30434.www3.hp.com/t5/Desktops-Archive-Read-Only/CMOS-reset-causing-BIOS-to-reload-default-s...

 

 

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Windows 11 22h2 inside , user

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HP Recommended

I have previously told you I put a new battery on the motherboard.  It was tested at over 3volts.  So it is NOT the battery.

HP Recommended

sorry but

" I have tried resetting the BIOS - including a change"

I asked you for more information, what did you try, and you do not answer
so, I guess you may have changed the jumpers it's an option to reset the bios
and in the given link it is about that

""

Hanspuppa,

I started to pull the CMOS battery to check it on a voltage meter when, under stronger light, I finally realized that the jumper pin settings are reversed for the CLEAR PWD and CLEAR CMOS blocks.  The pins are arranged 123 for CLEAR PWD and 321 for CLEAR CMOS.  The first image of the instructions (below) is the baseline setting for jumpering pins 12 on both CMOS and CMOS_PWD.  I missed the pin numbering sequence on the CMOS CLEAR and thought they were in the same order as the CLEAR_PWD block.  (i.e. The CMOS could not be reset because pins 23 were jumpered when they were believed to be 12).    I wanted to add a suggestion for others who may run into this.  Perhaps any confusion could be avoided with text to explain this, as well as a third image (copy of the first) showing the return to the baseline configuration.  The root cause of confusion over this wsa not being able to read all pin numbers and incorrectly believing the two blocks would have the pins arranged in similar sequence when they are not.

See Attention to Detail !!!  Click to expand CMOS Clear or CMOS_PWD Clear.

 

My apologies to everyone who looked into this. 

The two nearly adjacent jumper blocks have an inverted pin order.  After clearing (resetting) they should be reset as shown below.  I may have remaining questions on the BIOS update under Win7.

""


Now, if nothing is possible the bios may be corrupted, this is also what is often found here!
See the countless topics, unresolved!

 

https://h30434.www3.hp.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q...

 

the best will perhaps be to go directly to a professional, who has the means to do certain tests !

 

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Windows 11 22h2 inside , user

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