• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎02-28-2021 01:09 PM

HP Recommended
Product: HP Pavilion Gaming Desktop 690-0050
Operating System: Microsoft Windows 10 (64-bit)

my unit wouldn't boot.  I followed the virtual steps and now it only boots to the HP LOGO.  Does anyone know how to reach 24/7 warranty service by phone? 

1 REPLY 1

‎02-28-2021 05:03 PM

HP Recommended

Hi,

 

Generally booting to the HP logo means the PC can't POST.

 

This is usually a hardware problem.

 

See if you can run HP Diagnostics. Start the PC, tap "ESC", then select "F2".

 

Run system and component tests if possible.

 

The HP phone number contact is spotty at this time. This site (Link) is used to contact HP for warranty service. Try this on a different PC using the product number or the serial number.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.