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‎07-28-2020 03:04 PM

HP Recommended
Product: All-in-One 22-3120/product # M9Z57AA
Operating System: Microsoft Windows 10 (64-bit)

I previously installed the windows 10 update about 10 months ago.  I was on desktop and it just suddenly crashed and it won't do anything just a blue screen.

1 person had the same question
1 REPLY 1

‎07-31-2020 07:19 AM

HP Recommended

@lleathern01

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please run a System Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.

 

If all the Tests pass please perform a Reset. Link: https://support.hp.com/in-en/document/c04742289

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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