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07-28-2020 03:04 PM
I previously installed the windows 10 update about 10 months ago. I was on desktop and it just suddenly crashed and it won't do anything just a blue screen.
07-31-2020 07:19 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please run a System Test to confirm the Hardware Functionality
- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
If all the Tests pass please perform a Reset. Link: https://support.hp.com/in-en/document/c04742289
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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