cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
dougnewgass
New member
1 0 0 0
Message 1 of 2
174
Flag Post

nable to get log in screen in Windows 10 at start up

‎08-18-2019 07:48 AM

HP Recommended
Product: HP Pavillion HPE
Operating System: Microsoft Windows 10 (32-bit)

At start up I can not get to the log in screen in Windows 10. I get the date, power button and Wi-fi icon but no place to enter password. When I hit enter or click mouse the screen blurs out and I can't see the background. After a few minutes the screen background becomes visible again.  Tried starting in safe mode, system repair, restart several times to no avail.  HELP 🙂

1 REPLY 1
WAWood
Level 16
Level 16
34,852 24,531 3,146 7,840
Message 2 of 2
Flag Post

‎08-19-2019 06:21 PM

HP Recommended

@dougnewgass 

The "blurring" of the background is a standard feature of the latest version of Win10.

 

Do you have it setup to use a PIN, or to do facial recognition, or fingerprint recognition?



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation