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- HP Community
- Desktops
- Desktop Boot and Lockup
- Re: pc can't install any windows version

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1 REPLY 1
08-15-2019 11:00 AM
From what I could find out, that model PC is very old -- as it came out in the days of Vista. So, we're talking ten years old or older.
Hanging on installation for that old a PC most likely indicates a failing hard drive -- as they generally do not last this long.
To check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
3) press the Function key for testing the hard drive (usually F2) and let it run.
Please report back the test results.
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