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12-05-2018 07:27 PM - edited 12-05-2018 09:27 PM
I am getting the above error message. The recovery disk is not working. I tried downloading the ISO from Microsoft. The agent advised me to reach out the manufacturer. I have called three times to HP. I was hung up three times. I understand that I am not under warranty. Is there a ultity tool that I can put on a USB drive to fix my issue?
Edit: when I put in the HP recovery disc. I get the error messagen Error the hard disk was not found. If you have a hard disk installed, the cables may be loose ot the disk is not initialized. You may need need to run the Fdisk program to initialize the disk. Use extreme caution with the fdisk!
12-06-2018 09:06 AM
Since the diagnostics passed, then the likely issue is that the boot loader files have become corrupted.
This can be repaired using a boot disk or USB stick made from a utility known as Macrium Reflect.
This is a free tool that can be used to image and restore PCs, but it also has an option to create Rescue Media (in disk or USB form) that can then be used to Repair your PC.
It is available from here: http://www.macrium.com/reflectfree.aspx
What I recommend is the following:
a) Download and install Macrium Reflect (MR)
b) Use the option to create a boot USB stick or CD
c) Boot your PC from the MR media and select the option to repair the Windows Boot
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP