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‎12-25-2022 12:57 PM

HP Recommended
Product: HP Pavilion Desktop PC TP01-2000a (2Z6C9AV)
Operating System: Microsoft Windows 11

When booting up, no error messages, just black screen. Need to shut down and start again with power button

2 REPLIES 2

‎12-26-2022 03:09 AM

HP Recommended

hi

 

please perform the hardware tests
everything is explained in this link

 

HP PCs - Testing for Hardware Failures | HP® Customer Support

 


An example of a failed test with Contact HP option

 

you may have an error code , failure ID (24-digit code) , as shown

 

if so, just give this code here

 

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎01-01-2023 10:39 AM

HP Recommended

1 week ago I followed the instructions for the initial hardware test diagnostics and although it didn't indicate any failures, I haven't had the problem since which hopefully suggests it is resolved.  Previously, the problem occurred every couple of days.  Remain hopeful.

Tom 

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