cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
debosdad
New member
1 0 0 0
Message 1 of 2
1,900
Flag Post

screen press F1 to boot but keyboard isn't working

HP Recommended
Example: Pavilion 20-b010
Microsoft Windows 10 (64-bit)

Hp pavillion all in one 20-b010 is stuck at Default BIOS settings have been loaded, time and date not set, press f1 to boot.  I think the usb ports are not working, no keyboard or mouse is working   tried several usb keyboards and mouses   f1 or any key has no effect

 

1 REPLY 1
itsmyname
Level 9
5,032 4,948 230 644
Message 2 of 2
Flag Post
HP Recommended

All your symptoms can be caused by a dead battery on the computer's motherboard. Replace it -- you may need to hire a computer technician to do the work.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation