• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Locked

‎05-03-2021 09:54 PM

HP Recommended
Product: Example: Pavilion 20-b010
Operating System: Microsoft Windows 10 (64-bit)

Hp pavillion all in one 20-b010 is stuck at Default BIOS settings have been loaded, time and date not set, press f1 to boot.  I think the usb ports are not working, no keyboard or mouse is working   tried several usb keyboards and mouses   f1 or any key has no effect

 

1 REPLY 1

‎05-10-2021 06:36 PM

HP Recommended

All your symptoms can be caused by a dead battery on the computer's motherboard. Replace it -- you may need to hire a computer technician to do the work.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.