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10-02-2021 12:54 PM - last edited on 10-02-2021 01:14 PM by MarcusC
Product: envy x360 convertable 15m-bp1xx 1ks7gua#aba
Operating System: Microsoft Windows 10 (64-bit)
envy x360 convertable
Battery does not charge. power supply has correct voltage.
with internal battery installed and power supply connected the led does ot light. Remove the battery and plug in the power supply the led lights and the computer works correctly.
With battery installed and power supply plugged in the led does not come on and the battery does not charge..
1 REPLY 1
10-04-2021 12:41 AM
@Nicetractor -- your symptoms imply a problem with the "power" circuits on the motherboard. They are not functioning correctly -- not charging the battery when the computer is powered-off, and not automatically switching to the power-adapter when the battery is at zero percent. You may need to replace the motherboard -- that will be very expensive.
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