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‎01-13-2022 09:24 PM

HP Recommended
Product: 1J7K2AA
Operating System: Microsoft Windows 11

I purchased my "updated" computer on Amazon from Best Tech Deal Corp.  The computer failed to boot after 6 days with an error indicationg overheating.  Best Tech Deal says I should, "reset the waranty with your Amazon invoice"  But give no information on how to do that.   HP, Amazon and  Best Tech Deal are pointing fingers at each other saying "its their fault".   Whose fault is it.  I have a computer that failed after 5 days....ITS NOT MY FAULT

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2 REPLIES 2

‎01-13-2022 09:30 PM - edited ‎01-13-2022 09:31 PM

HP Recommended

Hi:

 

I don't know what you mean by "reset the warranty with your Amazon invoice," but if you mean that the warranty is reported expired, 6 days after you purchased the PC, then you have to submit a warranty dispute to get the warranty start and end dates adjusted.

 

You can do that by one of two methods...

 

1. Submit an online warranty dispute form.

 

HP PCs, printers - Dispute a warranty status | HP® Customer Support

 

2. Call HP and speak with a customer services rep to get the warranty start and end dates adjusted.

 

HP and Compaq products for Home & Home Office use

 

Contact HP - Phone Assist | HP® Official Site

1 person found this reply helpful
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‎01-13-2022 09:35 PM

HP Recommended

Cant say its a solution till I try it.

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