• ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Are you having hardware issues? Click here for tips and tricks.
HP Recommended
hp pavilion x360 14-dh1xxx
Microsoft Windows 10 (64-bit)

i have bought new laptop hp pavilion x360 14-dh1xxx.i am not able to find where to scan the finger to set up finger print lock


HP Recommended



Welcome to the HP Community.

Be Aware:

Do not respond to individuals who include phone numbers or email addresses in public posts.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.



Fingerprint sensor is a purchase OPTION available on some models.

Maintenance and Service Guide

Page 11

(2)Fingerprint reader (select products only)

Allows a fingerprint logon to Windows, instead of a password logon.▲To use the fingerprint reader, place your finger on the fingerprint reader until it reads your fingerprint.



If your model does not include the fingerprint sensor, the little box is just a "place holder" cover for where the sensor would be installed.


What else?


PartSurfer might be able to tell you exactly what is included in your computer.


General Example

Open PartSurfer


Set your Country / Region


Use PartSurfer website with your machine's serial number to check what is included.

Reminder Do not post your serial number on the Community.


If the detailed data is available in PartSurfer for your machine


The computer includes a fingerprint reader / sensor:




 No fingerprint reader hardware installed in the machine:




Check for the fingerprint sensor in the Device Manager

Device Manager - Biometrics Information

  1. Device Manager > View “Devices by type” AND “Show hidden devices”
  2. Open category Biometric devices
  3. Look for and Right-Click on the fingerprint reader device > Properties
  4. Tab Details


HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion 14-dh1000 Convertible x360 PC series 


Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.