windows keeps crashing

[Deka44]

Windows randomly crashes and machine powers down. Restarts normally and says windows was closed down incorrectly

[Prométhée]

hi

make a complete diagnosis and give the result

HP PCs - Testing for Hardware Failures | HP® Customer Support

[Deka44]

I ran the long HP test program and everything passed.

[Prométhée]

So specify, if this happens after a certain period of time, if you are doing anything in particular, etc.
try to check the temperatures

https://www.cpuid.com/softwares/hwmonitor.html

See, in the event watcher, if not a particular error, before the moment of the crash!

[Deka44]

It never happens if the computer is in use. More often it happens when coming out of Sleep or mainly Hibernation mode. 

On my machine you push the power button to exit hibernation and recently on restarting all the programs which were in

use have closed. Checking maintenance logs it say "windows was not properly shut down " ,"windows stopped working" and "shutdown unexpectedly" The time it gives for the failure is the exact time I pushed the start button. 

Quite often i get a similar message to this:

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000a0 (0x00000000000000f0, 0x0000000000000004, 0x000000000000000e, 0xffffb78d88d17040). A dump was saved in: C:\WINDOWS\Minidump\122021-10671-01.dmp. Report Id: 4d2cdfb7-d5c8-49d0-81c0-733e15800be4.

As I said before the in depth system checks came back "Passed"

[Prométhée]

Normally you should be able to restart with keyboard and / or mouse
try this:

https://www.resplendence.com/whocrashed

https://geekingup.org/fr/sachez-ce-qui-fait-planter-votre-pc-windows-avec-whocrashed

[RickMtl]

Have you tried to disable Hibernation?

....

At the command prompt, type powercfg.exe /hibernate off

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I had a similar problem that I could not power up if hibernation was enabled (it is by default).

I also had to do a complete shutdown via command line (in a desktop BATCH file) and now things are fine.

(elevated command: shutdown -s -f -t 0)

If you try this, it will eliminate other options.

I'd also suggest doing s System File Check

elevated command prompt:  sfc /scannow

[Deka44]

Hibernation is turned off in Power Settings.

I choose to use it if my wife  leaves programs running and files open. Not any more it seems, it's sleep or power down.

I appreciate your advice re:  type in at command prompt? Not for me, outside my comfort zone.doing something

I don't understand.

Searching on Google re: hibernation problems, it appears i'm not the only user with similar problems.

[Prométhée]

---

@Prométhée wrote:

Normally you should be able to restart with keyboard and / or mouse
try this:

https://www.resplendence.com/whocrashed

https://geekingup.org/fr/sachez-ce-qui-fait-planter-votre-pc-windows-avec-whocrashed

---

What does this give?

[Deka44]

I've run the program and here are the most recent reports.

On Mon 20/12/2021 14:47:57 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\122021-10671-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F70D0)
Bugcheck code: 0xA0 (0xF0, 0x4, 0xE, 0xFFFFB78D88D17040)
Error: INTERNAL_POWER_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the power policy manager experienced a fatal error.
This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 18/12/2021 22:06:37 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\121821-8390-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F70D0)
Bugcheck code: 0xA0 (0xF0, 0x4, 0xE, 0xFFFFB80FA4E0B040)
Error: INTERNAL_POWER_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the power policy manager experienced a fatal error.
This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 18/12/2021 22:06:37 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!PoUnregisterSystemState+0x5F5)
Bugcheck code: 0xA0 (0xF0, 0x4, 0xE, 0xFFFFB80FA4E0B040)
Error: INTERNAL_POWER_ERROR
Bug check description: This bug check indicates that the power policy manager experienced a fatal error.
This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
I've run chkdsk and no errors were shown. 

Is there a way I can monitor the system temperatures as overheating is mentioned?

Thanks