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HP Recommended
All in one PC Model 20-r012in
Microsoft Windows 10 (32-bit)



There was an update pending in the system on BIOS. After confirming the update to proceed, the PC gone to dead mode. Display not coming. While approaching the services, they are suggesting to replace the motherboard. i am not getting the right support from direct hp.

Help me on this.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that the computer is not booting to Windows and the display is blank.


Don’t worry, I assure you I will try my best to get this sorted.


Did you contact the HP service support?


Meanwhile, I recommend you follow the steps in the below article and try rolling back the BIOS and check if it helps.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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