• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
HP Pavilion Desktop - 510-p040qe CTO
Microsoft Windows 10 (64-bit)

After running Windows update I get a message on boot-up saying that either the AMD Radeon R5 330 driver is missing or not functioning correctly. As far as I can tell, everything is working fine. In Device manager I have 2 graphics adapters listed,  the AMD RAdeon R5 330 and Intel(R) HD Graphics 530. When right-clicking and selecting properties for both of them, it says that they are working fine. I would like the message to go away (annoying) or if there is a problem, where do I go for help?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

so try Amd driver

https://www.amd.com/en/support/previous-drivers/graphics/amd-radeon-r5-series/amd-radeon-r5-300-seri...

 

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-9-2

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

View solution in original post

4 REPLIES 4
HP Recommended

hi

first try last version :

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-510-p000-desktop-pc-series/10734566

 

but i think too old
if that is not enough i will try to help you with a newer one!

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

I installed an older display adapter driver as was suggested  and it did not work. Then I went back to device manager and it said that the AMD adapter was working properly, just as it always did. I right-clicked the AMD  display adapter and clicked update. I think that it put back the original one that gave me the error message on boot-up. No matter what I did (updating Windows, display adapter drivers) I get the message on boot-up but everything seems to work OK. I do a lot of photo editing and video work.  I do not know why this message occurs.

HP Recommended

so try Amd driver

https://www.amd.com/en/support/previous-drivers/graphics/amd-radeon-r5-series/amd-radeon-r5-300-seri...

 

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-9-2

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

This seems to have corrected the problem. So, thank you Promethee. I was way out of my league here.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.