• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP All-in-One - 24-df0014

I have looked everywhere and I can't seem to find any info on upgrading the RAM in my All-In-One.

What's the max and does anyone have a link to how it's done? It currently has 8GB.

 

HP All-in-One - 24-df0014

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Below is the link to the product specs for your PC.

 

HP All-in-One - 24-df0014 Product Specifications | HP® Customer Support

 

If you click on the motherboard specifications link, you will find the memory upgrade information.

 

According to the motherboard specs the PC supports 2 x 8 GB of DDR4-2400 memory.

 

If you want to install more than what HP indicates is the max, you can do this to confirm how much memory your PC can support:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

The Crucial memory report for your PC indicates that it will support 2 x 16 GB of memory.

 

HP - Compaq | Memory RAM & SSD Upgrades | Crucial.com

 

See if this service teardown video is of help...

 

Removing & Replacing Parts | HP 22, 24 and 27 All-in-One PCs | HP Computer Service | @HPSupport - Yo...

View solution in original post

7 REPLIES 7
HP Recommended

Hi:

 

Below is the link to the product specs for your PC.

 

HP All-in-One - 24-df0014 Product Specifications | HP® Customer Support

 

If you click on the motherboard specifications link, you will find the memory upgrade information.

 

According to the motherboard specs the PC supports 2 x 8 GB of DDR4-2400 memory.

 

If you want to install more than what HP indicates is the max, you can do this to confirm how much memory your PC can support:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

The Crucial memory report for your PC indicates that it will support 2 x 16 GB of memory.

 

HP - Compaq | Memory RAM & SSD Upgrades | Crucial.com

 

See if this service teardown video is of help...

 

Removing & Replacing Parts | HP 22, 24 and 27 All-in-One PCs | HP Computer Service | @HPSupport - Yo...

HP Recommended

Thank you so much! Would you have suggestions on where to purchase quality memory?

HP Recommended

You're very welcome.

 

I would buy the Crucial memory I posted because they indicate it is guaranteed to work and comes with a limited lifetime warranty.

 

You can buy any of the chips/kits/speeds listed in that report, but the memory is all going to run at 2400 MHz because that is as fast as your PC's processor can run the memory at.

 

If you just want to add another 8 GB memory chip to the PC for a total of 16 GB, then you can buy any of the 8 GB chips listed for example.

HP Recommended

Thanks Paul! This may sound like a silly question, but...

 

Will I notice a significant gain with 32GB as opposed to 16GB? 

 

 

HP Recommended

You're very welcome.

 

I doubt it, but what you can do is to check right now how much free memory your PC has by going to the Windows resource monitor program and clicking on the memory tab.

 

I have 32 GB of memory installed in an older Dell Optiplex desktop PC and it shows that the PC has 17.9 GB free, 4.8 GB in use, 9.6 GB in standby and 58 MB is hardware reserved.

 

I'm thinking that if your PC has half or less of the 8 GB of memory in use, then you will probably be fine with just installing another 8 GB memory chip.

 

Some of us like to max out the memory and be done with it, but there is no real value in doing so if your PC has a lot of free memory.

 

Mine's showing 17 GB of free memory just sitting around doing nothing.

 

I'd have been fine with 16 GB.

 

 

HP Recommended

Interesting. Out of 8GB, it shows I have 5.92 free.

HP Recommended

You should be fine with just another 8 GB memory chip.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.