All-in-One PC and Keyboard

[BluePooh]

(note that I'm not sure if I am posting to the right board; if this is the case, please let me know)

I got a new keyboard because I can't type on the one that came with my new HP computer. However, for the new keyboard to work, I have to uninstall the original keyboard that came with the computer. If I don't uninstall it, then the new keyboard will continuously type the letter "c." I uninstalled the original HP keyboard in Device Manager, but whenever I restart the computer, it reinstalls itself. 

I looked for solutions on the web and found the following: "Open Device Manager, expand Keyboards, right-click your keyboard name, and select Uninstall device. Restarting your Windows 11 laptop will enable your keyboard again. Open Start Menu, type Device Installation Settings, select change device installation settings > No > Save to make the keyboard disable permanent." 

I did as instructed, but this doesn't work either... the old keyboard keeps on reinstalling. 

So, how can I keep the original keyboard that came with the computer from reinstalling after restarting the computer?

[A_Gayathri]

Hi @BluePooh,

Welcome to the HP Support Community

I understand you are facing a keyboard issue with your HP Pavilion All-In-One PC 27-Ca1000i (4N5D8AV) Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts

Update the BIOS & Keyboard drivers to resolve this issue

• Here's the link to download and install the above updates: Click here
• click here and follow the troubleshooting steps click here and follow the troubleshooting steps

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Testing for hardware failures in Windows 10

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BluePooh]

First, I do not have a HP Notebook PC. Second, these instructions (Steps 2 and 3) are difficult to follow (e.g., where is the "power button"?) and I'm not sure what it they are supposed to accomplish.

As indicated in my initial post, I have an All-In-One HP computer and all I want to do is permanently uninstall the keyboard that came with the computer. 

[A_Gayathri]

@BluePooh,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!