01-17-2016 10:53 AM
The WIN10 compatibility check informed me that our Compaq Presario CQ53320F desktop with integrated NVidia GeForce 6150E nForce 430 graphics and 3GB ram running WIN7 required upgrades for WIN10. It's the kid's computer, not a gamer - and I've already bought one new machine so I wanted to upgrade this one.
I installed a EVGA NVidia GeForce GT610 gpu, PCIe 2.0 and current driver ver. The motherboard has PCIe x16 expansion slot and appeared compatible. But in WIN7, I’m getting a “Nvidia Windows Kernel Mode Driver” error followed by black or distorted graphics screen and cpu freeze. I pointed Bios to PCIex16 adapter. WIN10 compatibility check still sees original integrated configuration though the system properties now sees 8GB ram and GT610 adapter/driver. Any ideas?
Computer spec page - http://support.hp.com/us-en/product/Compaq-Presario-CQ5000-Desktop-PC-series/4079828/model/4107323
Motherboard spec page - http://support.hp.com/us-en/product/Compaq-Presario-CQ5000-Desktop-PC-series/4079828/model/4107323/...
GPU spec page - http://www.geforce.com/hardware/desktop-gpus/geforce-gt-610/specifications
Thanks in advance!
Solved! Go to Solution.
01-17-2016 11:22 AM
CigarXO, welcome to the forum.
It is becoming more difficult all of the time to determine if newer video cards will work with older systems. The cards are simply getting too sophistocated. I personally always contact the manufacturer's Tech Support for help. I suggest contacting EVGA's Tech Support (1-800-880-3842) for help. I have talked with one of them several times with great success. Tell them that one of the members of HP Forums recommended that you call them.
If you decide to call Tech Suoport, I would appreciate hearing what they had to say.
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB
HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink
HP Photosmart 7520 AIO
I am not an HP employee.
01-17-2016 11:44 AM - edited 01-17-2016 11:52 AM
The only suggestions I can offer are these...
1. If you did not uninstall the onboard graphics adapter in the device manager, and check the uninstall driver box, and shut down the PC before installing your new video card, that is the most likely reason the graphics is acting funny--due to a driver conflict.
So, if you did not do that, remove the graphics card, perform the above task, then replace the new graphics card.
2. The windows 10 thing...
You need to burn a DVD to install windows 10. It will bypass the NVidia GeForce 6150E nForce 430 graphics check.
Install it from the windows desktop. Do not boot from the DVD.
https://www.microsoft.com/en-us/software-download/windows10 32 or 64 bit.
01-18-2016 11:22 AM
Thanks Old_Geekster & Paul,
I've tried to uninstall prior drivers, disable integrated graphics in Bios, and other steps. Climbing other threads leads me to believe the OEM power supply may not be enough - 218 max W and 19A on +12V rail. While the gpu asks for min. system of 300W and 22A. Thoughts? I don't know if that explains a "kernal" error - or if its suppliers not comforming.
01-18-2016 11:33 AM - edited 01-18-2016 11:41 AM
You're very welcome.
That card only draws a max of 29 watts.
I don't believe that the power supply is the problem.
You may want to try upgrading to Windows 10, and see if the problem works itself out.
07-31-2016 03:39 PM
To bring closure:
Contacted Nvidia a second time. They volunteered that it could be a bad card and sent a replacement.
Installed and cleared the issue.
thanks for your help!
07-31-2016 03:42 PM
I believe you were right - though power supply is referenced in many places and suggested by NVidia - it was not the issue in my case. It was a faulty card. But, new, more powerful power supply is also in my machine.