Attempt to install GT610 gpu for WIN10 resulting in "Nvidia Kernal Error" in WIN7 - help?

[CigarXO]

The WIN10 compatibility check informed me that our Compaq Presario CQ53320F desktop with integrated NVidia GeForce 6150E nForce 430 graphics and 3GB ram running WIN7 required upgrades for WIN10. It's the kid's computer, not a gamer - and I've already bought one new machine so I wanted to upgrade this one.

I installed a EVGA NVidia GeForce GT610 gpu, PCIe 2.0 and current driver ver. The motherboard has PCIe x16 expansion slot and appeared compatible. But in WIN7, I’m getting a “Nvidia Windows Kernel Mode Driver” error followed by black or distorted graphics screen and cpu freeze. I pointed Bios to PCIex16 adapter. WIN10 compatibility check still sees original integrated configuration though the system properties now sees 8GB ram and GT610 adapter/driver. Any ideas?

Computer spec page - http://support.hp.com/us-en/product/Compaq-Presario-CQ5000-Desktop-PC-series/4079828/model/4107323


Motherboard spec page - http://support.hp.com/us-en/product/Compaq-Presario-CQ5000-Desktop-PC-series/4079828/model/4107323/...


GPU spec page - http://www.geforce.com/hardware/desktop-gpus/geforce-gt-610/specifications



Thanks in advance!

[old_geekster]

CigarXO, welcome to the forum.

It is becoming more difficult all of the time to determine if newer video cards will work with older systems.  The cards are simply getting too sophistocated.  I personally always contact the manufacturer's Tech Support for help.  I suggest contacting EVGA's Tech Support (1-800-880-3842) for help.  I have talked with one of them several times with great success.  Tell them that one of the members of HP Forums recommended that you call them.

If you decide to call Tech Suoport, I would appreciate hearing what they had to say.

[Paul_Tikkanen]

Hi:

The only suggestions I can offer are these...

1.  If you did not uninstall the onboard graphics adapter in the device manager, and check the uninstall driver box, and shut down the PC before installing your new video card, that is the most likely reason the graphics is acting funny--due to a driver conflict.

So, if you did not do that, remove the graphics card, perform the above task, then replace the new graphics card.

2.  The windows 10 thing...

You need to burn a DVD to install windows 10. It will bypass the NVidia GeForce 6150E nForce 430 graphics check.

Install it from the windows desktop.  Do not boot from the DVD.

https://www.microsoft.com/en-us/software-download/windows10 32 or 64 bit.

[CigarXO]

Thanks Old_Geekster & Paul,

I've tried to uninstall prior drivers, disable integrated graphics in Bios, and other steps.   Climbing other threads leads me to believe the OEM power supply may not be enough - 218 max W and 19A on +12V rail.  While the gpu asks for min. system of 300W and 22A.  Thoughts?   I don't know if that explains a "kernal" error - or if its suppliers not comforming.

CigarXO/Jeff

[Paul_Tikkanen]

You're very welcome.

That card only draws a max of 29 watts.

http://www.geforce.com/hardware/desktop-gpus/geforce-gt-610/specifications

I don't believe that the power supply is the problem.

You may want to try upgrading to Windows 10, and see if the problem works itself out.

[CigarXO · Accepted solution]

To bring closure:

Contacted Nvidia a second time.  They volunteered that it could be a bad card and sent a replacement.

Installed and cleared the issue.

thanks for your help!

[CigarXO]

Paul,

I believe you were right - though power supply is referenced in many places and suggested by NVidia - it was not the issue in my case.  It was a faulty card.  But,  new, more powerful power supply is also in my machine.

[Paul_Tikkanen]

Glad you were able to resolve the problem by getting a replacement video card.