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HP Recommended
570-p094

Hi... I am a computer technician working professionally on a computer and need to put an SSD into it... I have tried many things like a BIOS update and trying different drives etc but every time I insert any SSD into the PC it freezes up and I can't even get to the boot menu... It literally becomes stagnant and frozen... If I put an old HDD or USB in it works just fine and boots... This seems to be an issue that many have encountered and this is only a five year old PC so it should be compatible with most every SATA SSD out there... Is there anyway I can make this work? I don't want to look like a fool to my customer and I also would like to complete the task he has given me... It isn't a bad computer so I expect more from HP...

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @robotpreston 

 

Your computer has the motherboard called Willow2 ( codename )

https://support.hp.com/us-en/product/hp-pavilion-570-p000-desktop-pc-series/13823514/document/c05408...

 

This could be interesting for you:

HP Community Topic: Willow2 motherboard ssd M.2 compatibility

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Willow2-motherboard-ssd-M-2-com...

 

The specification is telling me that the desktop original came with a drive: ( well what can I say ... nothing special )

  • 1 TB
  • Size: 1 TB
  • Interface: SATA
  • Rotational Speed: 7200 RPM

 

(1) Do you use BIOS F.45 Rev.A ?

I checked the bios history here: No additional information found about drive support

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-570-p000-desktop-pc-series/13...

 

(2) What SATA drive is causing problems ? Drive specification, please.

(3) Bios Settings, please.

 

I do not have the service manual, but I think it's not updated ...

 

--- Info section ---

You can dive here:

Also useful:

HP blocking SSD upgrades with newer systems and biosversions?

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Pavilion-510-p020-won-t-POST-or-boot-with-BIOS...

 

Pavilion 510-p020 won't POST or boot with BIOS 81B4 F.37 and Samsung or Crucial SSD

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Pavilion-510-p020-won-t-POST-or-boot-with-BIOS...

 

SSD m.2 Not working on my HP 570-p059

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/SSD-m-2-Not-working-on-my-HP-57...

----

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

View solution in original post

7 REPLIES 7
HP Recommended

Hello @robotpreston 

 

To help you I need to know the product number (p/n) of your computer !

 

You will find this information on the back or side of your computer printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

 

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

Z5P29AA#ABA

HP Recommended

Hello @robotpreston 

 

Your computer has the motherboard called Willow2 ( codename )

https://support.hp.com/us-en/product/hp-pavilion-570-p000-desktop-pc-series/13823514/document/c05408...

 

This could be interesting for you:

HP Community Topic: Willow2 motherboard ssd M.2 compatibility

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Willow2-motherboard-ssd-M-2-com...

 

The specification is telling me that the desktop original came with a drive: ( well what can I say ... nothing special )

  • 1 TB
  • Size: 1 TB
  • Interface: SATA
  • Rotational Speed: 7200 RPM

 

(1) Do you use BIOS F.45 Rev.A ?

I checked the bios history here: No additional information found about drive support

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-570-p000-desktop-pc-series/13...

 

(2) What SATA drive is causing problems ? Drive specification, please.

(3) Bios Settings, please.

 

I do not have the service manual, but I think it's not updated ...

 

--- Info section ---

You can dive here:

Also useful:

HP blocking SSD upgrades with newer systems and biosversions?

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Pavilion-510-p020-won-t-POST-or-boot-with-BIOS...

 

Pavilion 510-p020 won't POST or boot with BIOS 81B4 F.37 and Samsung or Crucial SSD

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Pavilion-510-p020-won-t-POST-or-boot-with-BIOS...

 

SSD m.2 Not working on my HP 570-p059

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/SSD-m-2-Not-working-on-my-HP-57...

----

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

@ub6424  has given you some good info, but some more info from you is needed.

While not clear but are you trying to install a M.2 SSD or a SATA SSD?

Also, if a M.2 slot SSD, what make and model SSD?   And, if M.2, which slot are being attempted?


I'm not an HP employee.
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HP Recommended

Turns out I went to the store and bought a WD M.2 drive and put it in after I saw on one of the forums you posted that they have a tough time with Crucial and SAMSUNG SSDs... It worked and I was relieved... Hopefully they'll release an update that fixes this in the future... I plan to return the original SSD... I appreciate your help very much 🙂

HP Recommended

As I've stated I have fixed the issue... Thanks for your attempt in helping 🙂

HP Recommended

Yes, as you found out, HP's do have problems with Samsung SSD's or some others.

Glad it is working now.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.