BIOS will not boot or do anything while SSD is plugged in

[robotpreston]

Hi... I am a computer technician working professionally on a computer and need to put an SSD into it... I have tried many things like a BIOS update and trying different drives etc but every time I insert any SSD into the PC it freezes up and I can't even get to the boot menu... It literally becomes stagnant and frozen... If I put an old HDD or USB in it works just fine and boots... This seems to be an issue that many have encountered and this is only a five year old PC so it should be compatible with most every SATA SSD out there... Is there anyway I can make this work? I don't want to look like a fool to my customer and I also would like to complete the task he has given me... It isn't a bad computer so I expect more from HP...

[ub6424]

Hello @robotpreston 

To help you I need to know the product number (p/n) of your computer !

You will find this information on the back or side of your computer printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

best regards

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[robotpreston]

Z5P29AA#ABA

[ub6424 · Accepted solution]

Hello @robotpreston 

Your computer has the motherboard called Willow2 ( codename )

https://support.hp.com/us-en/product/hp-pavilion-570-p000-desktop-pc-series/13823514/document/c05408...

This could be interesting for you:

HP Community Topic: Willow2 motherboard ssd M.2 compatibility

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Willow2-motherboard-ssd-M-2-com...

The specification is telling me that the desktop original came with a drive: ( well what can I say ... nothing special )

• 1 TB
• Size: 1 TB
• Interface: SATA
• Rotational Speed: 7200 RPM

(1) Do you use BIOS F.45 Rev.A ?

I checked the bios history here: No additional information found about drive support

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-570-p000-desktop-pc-series/13...

(2) What SATA drive is causing problems ? Drive specification, please.

(3) Bios Settings, please.

I do not have the service manual, but I think it's not updated ...

--- Info section ---

You can dive here:

Also useful:

HP blocking SSD upgrades with newer systems and biosversions?

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Pavilion-510-p020-won-t-POST-or-boot-with-BIOS...

Pavilion 510-p020 won't POST or boot with BIOS 81B4 F.37 and Samsung or Crucial SSD

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Pavilion-510-p020-won-t-POST-or-boot-with-BIOS...

SSD m.2 Not working on my HP 570-p059

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/SSD-m-2-Not-working-on-my-HP-57...

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Please report your results

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[TheOldMan]

@ub6424  has given you some good info, but some more info from you is needed.

While not clear but are you trying to install a M.2 SSD or a SATA SSD?

Also, if a M.2 slot SSD, what make and model SSD?   And, if M.2, which slot are being attempted?

[robotpreston]

Turns out I went to the store and bought a WD M.2 drive and put it in after I saw on one of the forums you posted that they have a tough time with Crucial and SAMSUNG SSDs... It worked and I was relieved... Hopefully they'll release an update that fixes this in the future... I plan to return the original SSD... I appreciate your help very much 🙂

[robotpreston]

As I've stated I have fixed the issue... Thanks for your attempt in helping 🙂

[TheOldMan]

Yes, as you found out, HP's do have problems with Samsung SSD's or some others.

Glad it is working now.